Why buy from SSP?
- Some of the UK's lowest online prices
- Free delivery on orders over £75+VAT
- Secure 256 bit encrypted payment gateway
- 96% of orders dispatched within 24hrs
In this day and age where it is possible to launch a signs website in a matter of days, we felt it was important to convey to you exactly who we are and how we are different from the many other online printers and sign suppliers.
Established in 1999, SSP Print Factory’s parent company SSP Direct Ltd has been involved in the supply of printed materials for many years. What sets us apart from the competition is:
WE PUT THE CUSTOMER FIRST
We are utterly committed to ensuring you and all our other customers are looked after at
every phase of the purchase. This means ensuring you are given as much information as you need to make a decision on what products to buy. Should you need additional guidance we can be contacted by phone, email, via our contact form or through our instant chat facility shown in the bottom right of the screen. Once you have decided on what to order, we will ensure you know exactly what you have bought. We will also provide a VAT invoice for your records. As part of this correspondence we will state the received delivery address for your peace of mind and advise you on the exact delivery timescales.
All our customer service staff are trained to have a good understanding of every product we
offer. They are educated to give the best possible advice rather than simply selling the most expensive product. The bottom line for SSP is that we would rather have a long, happy relationship with our customers than a short one that leaves a bad taste in everyone’s mouth.
There is no point offering great service if the products you provide are not up to scratch. Every product we produce is assessed before being wrapped and shipped. In terms of safety signs, all our signs comply with EN7010. If there is no image or guidance under EN7010, we will then defer to British Standard BS5499. Likewise for road signs all our signs meet the requirements of Chapter 8 and the TSRGD guidelines (Traffic Signs Regulations and General Directions). Finally our visitor passes are printed to our strict ISO9001 procedures.
Much of our growth in recent years is based around the philosophy that ‘Greed is bad’. We would much rather our customers came back time and time again, happy in the knowledge they are getting quality products at a very reasonable price. Critically, by printing in bulk we can keep these costs down to give our customers access to one of the UK’s best value ranges of signs and visitor passes.
SPEEDY ORDER TURNAROUND
Wherever possible we look to minimise waiting times by dispatching orders at the earliest opportunity. For standard visitor passes or safety signs this is often on the same working day (if ordered before 2pm and 3pm respectively). For road signs and custom made items, these are usually dispatched in 1-2 working days.
It is our policy to ensure every customer is kept in the loop at all times. Our customers should fully understand what is being printed on their behalf and how soon they can expect to receive their end product.
HAPPY TO ACCEPT RETURNS
We offer a no quibble returns policy on any standard item bought from this website. In other words if we can resell your unwanted products to someone else then we will happily
take them back into stock. For more information please view our Delivery and Returns page.
Meet the People Answering the Phone….
As a Director of the business Gwyn is ideally placed to lead the daily activities at SSP Print Factory. Prior to becoming a Director here in 2010, Gwyn worked as the Commercial Director for the UK’s largest safety sign manufacturer. Critically his role there was to develop the products in line with the latest British and European Standards and carry out customer and engineer training. Prior to this Gwyn worked as a Marketing Manager for Britain’s largest fire and safety company for a number of years. Within SSP Print Factory Gwyn manages the daily activity and quotes on larger print jobs, as well as developing our online proposition to make our website as clear and as user friendly as possible.
Gwyn’s areas of expertise include safety signs, road signs, permits to work and personalised visitor books.
Something you didn’t know: Born in Westminster and raised in Bedford, strangely Gwyn is a long suffering Aston Villa fan. Arguably this is pay back for being a glory hunter in 1981!
Having joined SSP in mid-2014, Mark has quickly become our all-rounder. Whilst Mark’s principal responsibility is Finance and Accounting, he also deals with customer enquiries and has been known to lend a hand in Dispatch.
Something you didn’t know: (in fact you probably did). Although Mark shares a name with former Manchester Utd striker Mark Hughes he is indeed a different person altogether!
Taken on as an Apprentice in September 2014, Alistair quickly established himself as the office all-rounder, dealing with many customer enquiries every day as well as helping out in Dispatch. Eternally upbeat, Alistair has really made a great impact on the business since joining.
Something you didn’t know: Alistair’s two biggest loves in his life are Indie music and football. We think the music is there to lift his spirits after watching his beloved Bolton Wanderers under-perform again!